Alive Worldwide

Product Satisfaction

Alive Worldwide stands behind our product.

We provide a 100% unconditional, full money-back empty bottle guarantee. If, for any reason, a you are not entirely satisfied with the product, you may return the empty bottle to AWI within 30 days of the purchase date. AWI will replace returned product, refund the purchase price, or provide a credit to the Associate’s account after they have received the empty bottle.

Return Policy

An Associate who wishes to return any unopened or used product should contact Customer service at 763-262-9900.

To insure accurate processing of returned orders, an Associate or Consumer should never return a shipment before speaking with Customer Service. Once you have contacted Customer Service they will give you a return merchandise number (RMN) and the address to return the product. You will then return the product in question to the Distribution Facility.

The return order must include the following.

  1. A note with the RMN on it requesting the refund and signed by the Consumer.
  2. A copy of the original invoice that came with the product in question.
  3. The full or empty product containers.
  4. On outside of the carton the RMN must be clearly written next to your return address.
  5. Any merchandise being returned to our Distribution Center must be sent prepaid. Associates and Consumers are encouraged to use a traceable means of transport, as (AWI) is not responsible for items lost in transport.

If a Associate or Consumer paid for the product with a credit card, a credit will be issued within 48 hours on receipt of return for 100% of the purchase price, less shipping, to the credit card originally used for payment. If an Associate or Consumer paid for the product with a bank draft or check and then returns the product, there will be a minimum of 7 days before a refund check will be issued unless the Associate or Consumer provides a copy of the paid bank draft or check from his or her financial institution. A refund check will be issued for 100% of the purchase price, less shipping.

Any advancements in the AWI’s Compensation Plan, bonuses or awards achieved as a result of these purchases by the Associate’s upline will be reversed, and the amount(s) deducted from the upline Associate’s commission check. If an order has been returned by the carrier, due to insufficient address, undeliverable, etc., AWI will contact the Associate or Consumer either by phone or email within 24 hours, to advise them of the returned order. If Associate or Consumer would like the package shipped to a deliverable address they would be required to pay the shipping charge again. If AWI does not receive a response from the Associate before the end of a current pay period, the order will be cancelled, and the money refunded back to the Associate or Consumer.